All posts by Paul Stradling

Security Stop-Press : Warning About Fake DHL Customer Support Chatbot Phishing Scam

Trustwave SpiderLabs cybersecurity researchers have warned that criminals are using fake DHL customer support chatbots to scam victims out of personally identifiable information and payment data. Victims are directed to the fake chatbots by a phishing email saying that the target has a parcel waiting with DHL, and further instructions are needed. The advice is to always be extra careful when receiving links and attachments via email.

Tech Tip – Windows 11 : Customise Your Touchscreen Keyboard

If you have a touchscreen PC, Windows 11 gives you the option to customise the touch keyboard with different colours and themes. Here’s how:

– To enable the touch keyboard in the first place, right-click the taskbar and select ‘Taskbar settings’.

– Click on ‘Touch keyboard’ to turn it on.

– To customise the touch keyboard, press the ‘Windows’ key to ‘|’ hotkey to launch ‘Settings’.

– Select the ‘Personalisation’ tab and double-click ‘Touch keyboard’.

– Choose a new touch keyboard colour theme.

– Alternatively, click the ‘Customized theme’ radio button and ‘Edit’ to set up a touch keyboard theme with your own colour choices.

– Click on the ‘Save’ button.

Tech News : WhatsApp Rolls-Out Emojis and Sharing Of Files Over 2GB

Following last month’s announcement, Meta’s WhatsApp is rolling-out emojis and the ability to share files within WhatsApp up to 2GB in size.

Communities 

The new features are being added as part of WhatsApp’s “vision for Communities” where the idea is to “help people have the next best thing to an in-person conversation when they want to talk to an individual or a group of friends or family”. The Communities vision is also being introduced to cater for organisations like schools, local clubs, and non-profit organisations which may now rely on WhatsApp, and need to send updates to the entire Community, and easily organise smaller discussion groups within them.

Reactions 

On 5 May, Mark Zuckerberg posted on his Facebook/Meta wall that “Reactions on WhatsApp start rolling out today”. This refers to the announcement last month that WhatsApp beta version 22.9.0.71 would include reactions, group polls, and the ability to make communities with an increase in the size of files that can be shared to from 100MB to 2GB.

Reactions are six different emojis – a red heart, thumbs up, laughter, a sad face, a surprised face/wow, and a “thanks” emoji. WhatsApp has also said that it will add support for more emojis and skin tones in the future.

How To Use Reactions 

After users have updated their WhatsApp to beta version 22.9.0.71, to react to a message (with one of the emojis), users just need to tap and hold a chat bubble.

Particularly Useful In Group Chats 

The reactions feature may prove to be particularly useful in busy group chats by allowing a simple emoji response rather than always requiring a reply. As WhatsApp says, “they reduce overload in groups”. 

There is also speculation that it may soon be possible to use GIFs or stickers in the response options for users.

More People Being Added To Chats 

WhatsApp has also announced that, in response to requests from users, it is giving the option to add more people to a chat, and so is slowly rolling out the ability to add up to 512 people to a group.

Voice Messaging 

Back In April, WhatsApp also announced that it would soon be improving its voice messaging with new features like ‘Out of Chat Playback’, ‘Pause/Resume Recording’, ‘Waveform Visualization’, ‘Draft Preview’, ‘Remember Playback’ (if interrupted), and ‘Fast Playback on Forwarded Messages’.

What Does This Mean For Your Business?   

These reactions, increased file sharing size, and many of the other new features added to WhatsApp (and promised to be added soon) are all part of a big push by Facebook/Meta to stay at the top of the free encrypted messaging app market and compete with rivals like Snapchat. For example, in January, Snapchat announced a major update (for iOS) which included improved calling, ‘Chat Replies’, Bitmoji Reactions (to allow for more expression), and Poll Stickers to enable emoji-powered polls in Snaps and Stories to survey friends. Meta also wants to consolidate and leverage the power of its other popular apps by integrating and making Messenger, WhatsApp, and Instagram interoperable.

Communities is also about Meta capitalising on the fact that many non-profit organisations, as well as businesses now use WhatsApp, and that building in more engagement and loyalty among these valuable segments could also deliver competitive advantage and benefits. This follows attempts dating back to 2018 to woo small businesses (of which there is a large number) with WhatsApp Business followed by its testing of a multi-device capability to appeal to multi-device owning (business) users. The reactions announcement is, therefore, part of a ‘drip, drip’ approach of value adding features that Meta hopes will help WhatsApp compete with the likes of Snapchat and other chat apps used by individuals, businesses and organisations (such a Slack), and aspects of other collaborative work and communications platforms (Teams, Google Workspace, and Zoom).

Tech Insight : Ereaders? Amazon, Kobo …And The Others

In this insight, we look what ereaders are, their strengths and weaknesses, and popular makes and models.

Ereaders 

Ereaders / e-book readers / e-book devices are mobile electronic devices that look similar to tablets and are designed primarily for the purpose of reading digital e-books, newspapers and magazines which the user downloads to the device. Ereaders mostly have ‘electronic paper’ screens to make them easy to read plus give them a long battery life. For most users, a Wi-Fi-only e-reader rather than having a connection is usually enough.

Users typically pay a monthly subscription to read the ebooks. Ereaders are useful as a relaxation or work tool.

The Two main companies who currently dominate the ereader market globally are Amazon (with its Kindle ereaders) and Kobo.

Brief History 

Following the development of electronic paper (by E Ink Corporation) in 1997, which allowed a display screen to reflect light like ordinary paper without the need for a backlight, the first commercial ereaders were introduced. These were Sony’s Data Discman and the Rocket eBook, followed by the Sony Librie (2004), Sony Reader (2006), and the highly popular Amazon Kindle, released 2007. Apple joined the market with its multi-function iPad which included an iBooks e-reading app linking to the iBookstore. Ereaders have been improved with added features and vast numbers of publications available ensuring sales of ebooks and ereaders have increased. For example, in the US in 2021, ebook revenue was $892.5 million. Physical books, however, still outsell ebooks. For example, in the US in 2021, only 23 percent of the population purchased an e-book, compared to 45 percent who bought a printed book (Statista’s Advertising & Media Outlook).

Advantages of Ereaders 

The main advantages of readers are:

– They’re portable like a book but can hold thousands of books while weighing less than a single book.

– There is a huge amount of choice and ebooks can be delivered to the ereader as soon as they’re purchased with no waiting, and no wasted journeys to find books that aren’t in stock.

– The cost of books can work out cheaper (no shipping and handling costs).

– Ereaders incorporate other features that books don’t have, e.g. the screen / text size is adjustable, and they contain multi-media elements (audio and video).

– It’s easier to mark passages, save pages and search text.

-It’s easier to use an ereader to read a book in the dark.

Some of the disadvantages of screen readers are:

– The cost of the ereader and the subscription, e.g. if the user is a light reader anyway.

– They rely on electronic charging and battery life to function.

– The wide choice of different ereaders available may make it difficult to choose the right one.

– Books from one type of ereader may not be compatible with another.

– Ebook files don’t last as long as physical books.

– Ereaders are harder to read in bright sunlight and may not be a good option to leave in the heat, e.g. reading them in the sun on holiday.

What To Look For When Choosing An Ereader 

Some of the factors to consider (in addition to the price) when choosing which ereader to buy could include:

– Screen type. Whether it has an unlit, paper-like display like E Ink (doesn’t drain much battery and reduces eye strain), or an LCD screen like a phone, or a hybrid version.

– Size and weight. Whether you need a big screen or pocket-sized portability, screen size and resolution.

– Which interface is preferable – buttons, a touchscreen, or a combination of both.

– The battery life.

– Which ebook stores they can directly access, which affects the choice available. For example, Kindle has access to Amazon’s online bookstore, but the Nook and Kobo have access to Barnes & Noble and Borders.

– Memory capability and capacity, i.e. how much media fits in the device / how many books they can hold at one time.

– Audiobook capability. Not every model offers audiobook capability.

– Compatibility of formats. For example, ebooks purchased via one platform may not be compatible with another.

Makes And Models

Popular makes/models of ereaders include:

– Kobo Libra 2. This touchscreen ereader has 32GB storage, a 7-inch screen, a battery life of up to 6 weeks, fast USB-C charging, and is priced at around £160. Kobo says it can take up to 24,000 eBooks, 150 Kobo Audiobooks, or a combination of both. Drawbacks include that its it won’t take Amazon purchases (for Kindle) because it uses its own proprietary format and trying to make it do so involves the use of different apps to convert them.

– Amazon Kindle Paperwhite (2021). This touchscreen ereader has 8GB storage, a 6.8-inch, and a battery life of up to 10 weeks, and fast USB-C charging. Amazon says that it has up to 20 per cent faster page turns than its predecessor.

– Amazon’s Kindle Oasis (2019 version) is waterproof and is lighter than the Kobo Libra 2 and it comes with 8GB up to 23GB storage options.

– The Kobo Clara HD is regarded as being a budget ereader with 8GB, as 6-inch screen, and a battery life of up to 4 weeks

– The Kobo Elipsa has been described as expensive, has a 10.3-inch, a touchscreen, a battery life of up to 4 weeks, and comes with a stylus.

– The Onyx Boox Max Lumi 2 has a 13.3-inch screen, 128GB storage, and a battery life of up to 4 days.

– The Barnes & Noble Nook GlowLight Plus has a 7.8-inch screen, 8GB storage, and up to 2 weeks battery life.

– The Sony Digital Paper has a 10.3-inch screen, 16 GB storage, and a battery life of up to 3 weeks.

What Does This Mean For Your Business? 

The ereader market is dominated by Amazon’s Kindle models and Canadian company Rakuten Kobo Inc (Kobo) and as such their products are the most popular. Ereaders have the advantage of giving access to thousands of books through something that is lighter and thinner than a single book. Ereaders haven’t yet made ebooks more popular than physical books, but they have been growing in popularity since first Kindle arrived 15 years ago. Although purchasing the device is quite expensive, users appreciate the convenience and that simply being able to download and store multiple (cheaper) books is attractive. Of course, they have their disadvantages (battery life, incompatibilities between brands), and to some book consumers, they just don’t have the charm of the real thing. However, the sales speak for themselves and ereaders offer a convenient and flexible tech alternative to paper books.

Featured Article: Who Accepts CryptoCoins Now?

With its volatile past and with a recent survey showing that almost one-third of small businesses in the US now accept them as payment, we look at who accepts CryptoCoins in payment for goods and services.

Cryptocurrencies 

CryptoCoins / cryptocurrencies are digital/virtual currencies, secured by cryptography with no central issuing or regulating authority and don’t rely on banks to verify transactions . Instead, cryptocurrencies use a decentralised system to record transactions and issue new units and offer a peer-to-peer system whereby anyone, anywhere can send and receive payments. Transactions are confirmed and recorded on a publicly distributed incorruptible ledger called a ‘blockchain’.

Types 

There are now around 18,000 cryptocurrencies. Some of the popular and widely used cryptocurrencies include:

– Bitcoin. Founded in 2009, the most widely known and used with a price of $37,170 and a market cap of $708 billion (the total value of all the coins that have been mined). Despite the big price tag for a single Bitcoin, each one is made up of 100 million satoshis (the smallest units of Bitcoin). This means that a Bitcoin can be divided up to eight decimal places so it’s an affordable option, i.e. a fraction of a bitcoin can be purchased with little as one U.S. dollar.

– Ethereum. Founded in 2015, this is a popular cryptocurrency that incorporates a smart contract, i.e. a permission-less app that automatically executes when the contract’s conditions have been met. The price of Ethereum is $2,758 and it has roughly half the market capitalisation of Bitcoin.

– Tether. This is a so-called ‘stable coin’ because it’s tied to the value of the US dollar (the price is anchored at $1 per coin) and is often used as a medium by traders when moving from one cryptocurrency to another.

– Other well-known cryptocurrencies include Litecoin, Ripple, Solana, Terra, Binance Coin, USD Coin, XRP, Dogecoin, and Cardano.

Which Companies Accept Cryptocurrencies? 

A recent US Skynova survey found that 32 per cent of small businesses owners and top-level executives said that their business currently accepts cryptocurrencies with Bitcoin, Bitcoin Cash and Ethereum being the most commonly accepted ones. Bitcoin Cash is a spin-off or altcoin, started by Bitcoin miners and developers, that can process transactions more quickly than the Bitcoin network, so that wait times are shorter and transaction processing fees tend to be lower.

Examples of well-known companies that accept cryptocurrencies include:

Major companies, worldwide:

– Wikipedia

– Microsoft (to top up your Microsoft account).

– AT&T (through BitPay).

Other major companies:

– Burger King (in Venezuela and Germany)

– KFC Canada (processed through BitPay)

– Starbucks

– Subway

– Amazon’s ‘Twitch’ gaming platform

– Norwegian Air

– Express VPN.

A large number of other businesses of all sizes including:

– Alza (the largest Czech online retailer)

– Travala, the world’s largest cryptocurrency-friendly OTA

– PizzaForCoins.com (including Domino’s)

– BigFishGames.com

– Gap, GameStop, and JC Penney

– Gucci has recently announced that US customers will be able to pay using Bitcoin, Ethereum and Litecoin.

Some names known better in the UK who accept cryptocurrencies:

– Tesco UK

– PayPal

– Some independent sellers on Etsy and any merchant with a Shopify store.

– Lush

– Whole Foods Market.

Drivers 

Some of the drivers of a boost in cryptocurrency-accepting businesses include:

– News that major payment companies – PayPal and Mastercard were adopting cryptocurrencies.

– The initial announcement that Tesla had bought $1.5bn of Bitcoin, and that it would accept Bitcoin payments encouraged a surge in other investors. This was followed by an announcement in May 2021 that Tesla would stop accepting Bitcoin and was then followed by another announcement that Tesla would most likely restart accepting Bitcoin as payments following looking into the environmental impact of cryptocurrency.

– More competitors accepting cryptocurrencies and an increased customer demand for the ability to use cryptocurrencies.

– Increased positive news coverage about cryptocurrencies and a perception that they are now safer and less volatile.

– The impact of social media influencers with large followings on Twitter, YouTube, and Telegram.

Environmental Downside 

Back in February 2021, researchers from Cambridge highlighted how power-hungry “mining” for the Bitcoin cryptocurrency is because it requires heavy computer calculations to verify transactions. The researchers reported that it consumes 21.36 terawatt-hours (TWh) a year meaning that if Bitcoin were a country, its energy (electricity) consumption it would be ranked above Argentina and the energy could power all the kettles in the UK for 27 years. It has been estimated that the Bitcoin network could be consuming the same amount of energy as is consumed by 70 million people in Thailand, which works out at around 2,000 kilowatt-hours per Bitcoin transaction. The research and estimates could, therefore, show that cryptocurrencies may need to dramatically improve their big energy consumption and carbon production to gain wider acceptance going forward.

How Can A Business Accept Cryptocurrencies As Payment? 

Businesses can use crypto payment gateways or plugins to accept crypto payments. Examples of payment methods available through Bitcoin processors include payment options from buttons to invoices and crypto processors such as CoinBase, Commerce, and BitPay.

What Does This Mean For Your Business?

As the large numbers of businesses now accepting cryptocurrency shows, there are many advantages to accepting cryptocurrencies as payment. These include lower transaction fees and getting money in faster, better fraud protection, easier foreign payments, expanding the market and catering to changing consumer preferences. That said, there is still a long way to go before most consumers are comfortable and familiar with using cryptocurrencies. There are also the challenges of the environmental impact of cryptocurrencies, the sheer number of options in a still young crypto market, some continuing opposition from some governments, and some lasting memories of security concerns and market volatility. That said, in the developed world where cash is in decline, contactless has become the preferred payment method, and many people now pay via their phone, it is only a relatively short step for many to think of simply using other virtual currencies, provided its easy, fast, and safe to do so.

Tech News : ICANN’T Delete Russian Domains

ICANN, the US-based non-profit organisation responsible for overseeing the Internet’s Domain Name System (DNS) has turned down a request by Ukraine’s Deputy Prime Minister to revoke Russian domain names.

The Request 

In a published response from Göran Marby, President and Chief Executive Officer of the Internet Corporation for Assigned Names and Numbers (ICANN), he outlined what Ukraine’s Deputy Prime Minister (and Minister of Digital Transformation), Mykhailo Fedorov requested ICANN to do. Mr Marby said, “You have asked that ICANN target Russia’s access to the Internet by revoking specific country code top-level domains operated from within Russia, arranging the revocation of SSL certificates issued within those domains, and shutting down a subset of root servers located in Russia”. 

Reasons Why Not 

In the lengthy response published on the ICANN website, Göran Marby gave a number of reasons why ICANN is unable to carry out the request. The reasons given were:

– ICANN is an independent technical organisation that manages the Internet’s unique identifiers, the workings of the Internet are not politicised, and ICANN has no sanction-levying authority. Therefore, “ICANN has been built to ensure that the Internet works, not for its coordination role to be used to stop it from working”. 

– The Internet is a decentralised system with no one actor being able to control it or shut it down, and as ICANN works to the Internet Assigned Numbers Authority (IANA) policies which were developed by a multi-stakeholder community, unilateral decision making won’t work.

– The globally agreed policies for country-code top-level domains (needing validating requests from authorizsed parties within the respective country/territory) don’t provide for ICANN to take unilateral action to disconnect the Russian domains.

– The root server system is composed of many geographically distributed nodes maintained by independent operators.

– ICANN doesn’t have the ability to revoke specific SSL certificates for Russian domains because the certificates are produced by third-party operators.

– Regardless of the source of information (in relation preventing propaganda and disinformation), ICANN doesn’t control Internet access or content.

– ICANN maintains neutrality and acts in support of the global Internet.

Cogent Taking Action 

Unlike ICANN, Cogent Communications, the US-based multinational ISP and backbone provider has announced that it is disconnecting its high-capacity internet service for customers in Russia. The company announced that the reason was “the unwarranted and unprovoked invasion of Ukraine”. Cogent also said to Russian customers, “the invasion and the increasingly uncertain security situation make it impossible for Cogent to continue to provide you with service”. The move by Cogent is likely to cause some significant Internet traffic disruption in Russia.

Russia Cutting US-Based Social Media 

Censors in Russia recently banned Facebook and throttled other American social media services. Microsoft and Apple have now banned sales to Russia.

What Does This Mean For Your Business? 

Serious sanctions from NATO and other countries, more than 400 companies withdrawing from Russia including big brands, and European banks now putting aside funds in preparation to leave are all applying pressure to Russia over its invasion and war against its neighbour Ukraine. With Cogent taking clear action, despite ICANN’s clearly explained reasons, it sounds disappointing that it will essentially take no action despite being asked to do so, it’s seemingly more a case of ‘I can’t’ than ICANN. Many of the big tech companies including Microsoft and Apple have stopped sales in Russia and as Russia continues its assault on Ukraine the list of companies and significant organisations with offices and outlets in Russia pulling out is likely to keep getting longer with those remaining likely to feel the need to explain why they can’t follow.

Tech Tip – Backing Up Your Gmail Account

If, like many people, you have a Gmail account that contains all manner of important personal and / or business emails, Gmail’s ‘Takeout’ feature provides a handy way to back them up. Here’s how to use it:

– Log in to your Google and go to Gmail.

– Click on the profile icon (top right) and select ‘Manage Your Google Account’.

– Click on ‘Data & Privacy’ (left-hand side), scroll down to ‘Data from apps and services you use’ and click on it.

– Select ‘Download your data’.

– On the Google Takeout page, deselect all the options and scroll down to the Mail option.

– Data can be exported in two formats: MBOX (to access emails using clients like Mozilla Thunderbird) or JSON (for user settings only).

– Select ‘All Mail data included’, preview the data to be exported, specify the required labels (or leave as default), click OK, and scroll to the bottom of the page.

– Preview the export settings. Exports can be sent by email (a link to download the file locally), uploaded to Google Drive, Dropbox, OneDrive or Box. Exports can be run only once or scheduled to run once every two months for one year. Export files can be in .zip or .tgz formats.

– Select the desired compression format and proceed to the next option. If there’s a lot of data, the content can be split up, e.g. export size is 10 GB, split size is 2GB x5 files for export.

– Click “Create export” or “Link accounts”.

– Check your Gmail account – an email will be sent there to download and manage the export.

– Clicking on ‘Download your files’ requires password verification, followed by automatic downloading of the exported content.

– Extract the archive to display the exported mailbox.

Tech News : Apple, Google and Microsoft In Password Collaboration

Apple, Google and Microsoft have announced that they are joining forces to support a common passwordless sign-in standard that will allow websites and apps to offer consistent, secure and easy sign-ins across devices and platforms.

The Problem With Password-Only  

Relying on password-only authentication is known to present many risks and challenges such as managing multiple passwords being cumbersome for users leading to password-sharing, data breaches, and stolen identities. Despite the added measure of two-factor authentication, the goal of tech companies in recent years has been to create sign-in technology that is more convenient and more secure and move towards a passwordless future.

FIDO Alliance & W3C Standard 

The new common passwordless sign-in standard that Apple, Google and Microsoft are joining forces to promote and introduce is an expanded standard created by the FIDO Alliance and the World Wide Web Consortium.

Two New Capabilities For Users 

Although Apple, Google and Microsoft already support FIDO Alliance standards to enable passwordless sign-in on billions of devices, previous implementations have required users to sign-in to each website or app with each device before they can use the passwordless functionality. This latest announcement, therefore, is really about how the platform implementations have now been extended to give users two new capabilities for more seamless, secure passwordless sign-ins. These new capabilities are:

1. Users can now automatically access their FIDO sign-in credentials (also known as a “passkey”) on many of their devices, even new ones, without having to re-enrol every account.

2. Users can employ the FIDO authentication on their mobile device to sign-in to an app or website on a nearby device, regardless of the OS platform or browser.

This means that, as well as being easier and more convenient, if widely supported, service providers could also offer FIDO credentials without needing passwords as an alternative sign-in or account recovery method.

Follows A Decade Of Work 

Mark Risher, Senior Director of Product Management for Google said, “For Google, it represents nearly a decade of work we’ve done alongside FIDO, as part of our continued innovation towards a passwordless future. We look forward to making FIDO-based technology available across Chrome, ChromeOS, Android and other platforms, and encourage app and website developers to adopt it, so people around the world can safely move away from the risk and hassle of passwords”. 

Talking about the standard’s contribution to the vision of a passwordless future, Alex Simons, Corporate Vice President, Identity Program Management at Microsoft said, “By working together as a community across platforms, we can at last achieve this vision and make significant progress toward eliminating passwords”.   

Andrew Shikiar, executive director and CMO of the FIDO Alliance highlighted how the standard could help service providers, saying “This new capability stands to usher in a new wave of low-friction FIDO implementations alongside the ongoing and growing utilisation of security keys — giving service providers a full range of options for deploying modern, phishing-resistant authentication”. 

What Does This Mean For Your Business? 

Finding solutions to keep one significant step ahead of cybercriminals whilst maintaining or increasing convenience for users, and avoiding the damage caused by data breaches, is an ongoing challenge for the tech companies. The passwordless future is the vision that’s starting to see some progress. 2FA has provided just enough security for now and biometrics were touted as the way ahead. Expanding the FIDO Alliance standards is the next “low-friction” step along the way and the weight of Apple, Google and Microsoft publicly getting behind it should mean that it is more widely adopted, thereby hastening the journey towards the realisation of the ‘passwordless’ vision. Cybercriminals, however, are always pushing and finding new ways to beat security systems, and with the threat of AI being used in the wrong way soon, it remains to be seen how successful the widespread use of the expanded FIDO Alliance standards will be in the near future.

Tech News : New Powers So UK Regulator Can Hold Big Tech Firms To Account

The UK government has announced that it is giving statutory powers to the new Digital Markets Unit (DMU) regulator to enforce pro-competition rules and protect users from the “unfair practices” of big tech companies.

New Watchdog To Prevent Abuse of Market Power 

Following a consultation in July 2021, the government says that it is giving statutory powers to its new DMU tech watchdog, launched in non-statutory form within the Competition and Markets Authority (CMA) last year, to make sure tech companies don’t abuse their market power.

Armed with its new powers, the DMU will be able to enforce new tailored codes of conduct for how the handful of firms dominating digital markets should treat their users and other companies fairly. Sanctions for those companies who ignore the new rules could include a fine of up to 10 per cent of their global turnover.

The government says that the DMUs job will be:

– To help boost competition across digital markets by tackling the harmful effects and sources of substantial and entrenched market power.

– To protect smaller businesses from predatory practices and to protect consumers and competition by governing the relationship between users and key ‘gateway’ digital firms.

– To ensure fair prices for content in disputes between powerful platforms and content providers such as news publishers and advertisers. As part of this role, the DMU will have the power to step in to solve pricing disputes between news outlets and platforms. Also, the DMU could help ensure that app developers can sell their apps on fairer and more transparent terms.

– To make it easier for people to switch between Apple iOS and Android phone operating systems or between social media accounts without losing their data and messages. The DMU, for example, will be able to stop companies limiting consumers to pre-installed software on their devices. This could also give users more choice of which search engines they have access to, and of social media platforms as new entrants enter the market, as well as giving more control over how their data is used by companies.

– To make sure that smaller firms are alerted to any algorithm changes which affect the driving traffic and revenues.

Those With ‘Strategic Market’ Status To Report Takeovers 

The government also says that a small number of companies with substantial and entrenched market power will be designated with ‘strategic market’ status and will have to report takeovers before they complete so the CMA can conduct an initial assessment of the merger to determine whether further investigation is needed.

Should Mean Greater Choice and Lower Prices For Consumers 

Consumer Minister, Paul Scully, said that with the new powers for the DMU: “We’re ensuring our modern, digitised economy gives consumers better products, greater choice and lower prices by having companies compete for customers on a level playing field”. 

What Does This Mean For Your Business?

It would be difficult to deny that there are essentially just a handful of big gateway tech companies that are entrenched, and able to exert a lot of control over the market with their power. The move with the consultation and the threat to give the DMU statutory powers (which may not actually happen) is an attempt to try and create a more favourable competitive environment where smaller entrants have more of a chance and aren’t simply bought up before they become a threat, where end users have more choice, and where big tech firms are less able to charge higher prices because they can. This move by the UK government is also part of a wider strategy to hold big tech companies to account in many ways, including improving safety, e.g. with the Online Safety Bill. The announcement about possible powers for the DMU is also likely to be good news for publishers, advertisers and app developers. For the big tech companies, it is likely to be preferable to avoid too much more external scrutiny and regulation than they already have, so this latest announcement and its implications for profits is likely to be unwelcome news for them.