Trustwave SpiderLabs cybersecurity researchers have warned that criminals are using fake DHL customer support chatbots to scam victims out of personally identifiable information and payment data. Victims are directed to the fake chatbots by a phishing email saying that the target has a parcel waiting with DHL, and further instructions are needed. The advice is to always be extra careful when receiving links and attachments via email.
“What impresses us most is their ability to convey the issue whilst avoiding the technical jargon that those outside of IT really don’t understand.”
- Jason Honey -