Prominent and RB Agency

Prominent is an award-winning PR, marketing and events company based in Suffolk. The company works across a variety of sectors including construction, education, legal, hospitality and the public sector.

Prominent has worked with SMY IT Services for two years now, and we could not be happier with the service provided to us. The SMY team are always responsive when we need them and there has not been a problem encountered that they have not solved.

“As a team of creatively minded people, IT is crucial to the success of our business, but it is not something we have time to take control or solve ourselves. So, we need a team who we can completely outsource to – and SMY IT provides us with this service.

“Whether it is a simple issue or something more complex and business critical, the SMY team are always happy to help with a smile. Being contactable by both email and telephone means we can get either an immediate solution or we can schedule in work for a more convenient time – we get the best of both worlds.

All round service

“They look after everything for Prominent and RB Agency, from managing email signatures to computer technicalities; from purchasing equipment to server issues. There is not a problem too big or too small for them. They are incredibly knowledgeable on everything IT-related and provide second to none customer service. They appreciate that they often talk to staff who are not IT savvy and adjust the technical language accordingly.

“If you are a business that does not have the time of the inclination to worry about IT, and you need a ‘partner’, then I would fully recommend SMY IT.

“I trust them implicitly for both of my businesses, and I would not consider going anywhere else for IT support services.”

Helen Rudd
Managing Director, Prominent and RB Agency

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