Fenton Civil Engineering Ltd

Fenton Civil Engineering Ltd are a groundworks company based in Chesham, Buckinghamshire. The company works in the civil, residential and commercial sectors of the construction industry.

“SMY have been providing IT advice and support to Fenton Civil Engineering Ltd since September 2019. Their services were recommended to us by a friend based in Watford who had been using SMY to provide their IT support.

“We needed urgent help after the person who had been delivering our IT support left suddenly. We were left in limbo and had no-one with IT knowledge in the office to help us in the interim.

“Thankfully, SMY came to our aid. They have essentially turned our whole IT service around and are providing help across a broad spectrum. When Jonathan and Carl initially came in to talk to us about our needs, they gave us an estimate as to how long it would take to get us back up to speed. It took a couple of months as there was no transitional phase with our previous IT expert and we literally did not even have passwords to provide SMY with.

Getting a handle on disaster recovery

“They really had to start from basics and were working from old laptops to try and gain access to passwords and crucial information.

“One of the other problems we faced was our domain name. We have a .com website address, which was coming up for renewal but, again, we did not have the log-in details. It meant there was a chance that we were going to have to change over to a co.uk domain. Fortunately, SMY saved the day and we didn’t have to change as it would have caused a few issues.

“SMY have truly been exceptional for us. Both Jonathan and Carl have done an amazing job and I can’t thank them enough. They are quick to deal with any urgent issues and there is not one question that they have been unable to answer. Their IT knowledge is supreme. I’m also learning on a daily basis thanks to their expertise.

“I wouldn’t hesitate to recommend SMY IT Services to any other businesses who may find themselves in the same situation that we were in.”

Vicki Pryer
Office Manager, Fenton Civil Engineering Ltd

Fenton Civil Engineering Ltd

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