If you need to use the “Remove everything” option to reset a Windows device, and don’t want to leave any data behind (a known current issue), here’s the latest workaround from Microsoft:
– Sign out or unlink OneDrive before resetting the Windows device. Instructions can be found in the “Unlink OneDrive” section of the Microsoft support pages: Turn off, disable, or uninstall OneDrive.
– Take the following steps to mitigate the issue on devices that have already been reset: KB5012334—Delete the Windows.old folder using Storage sense in the Settings app.
“Many thanks again for all of your work getting us up and running in the cloud and getting us organised, another happy customer.”
- Karen Cotton -