Royal Mail has reported that following their hit by 10 major LockBit ransomware attacks in January, some services have still not recovered, plus it is still using alternative solutions and systems. Despite making progress, Royal Mail reports being unable to process new Royal Mail parcels purchased through Post Office branches, that the delivery of international items may take slightly longer than usual, and that customers using Tracked services may notice different tracking information as items leave the UK.
Jonathan and his team are amazing, amazing customer service, problems are always resolved in an extremely timely manner without being baffled by technical jargon.
- Steven Pink -