Service and Support - SMY IT Services

Service & Support

The backbone of making sure IT strengthens your business is service and support. We are on hand around the clock because we understand you never stop working. Our costs are fixed and the level of service agreed – so there won’t be any nasty surprises.

Every business has IT requirements. But the backbone of ensuring that IT strengthens your business, and does not hinder it, is having a good level of service and support available.

We understand that you never stop working and that is why we are on hand around the clock to provide support as and when you need it.
Right from the outset, our costs and the level of service agreed are fixed which ensures you, our client, receives outstanding service and support.

Bespoke package

There are so many different options available and SMY IT Services understands that what works for one business will not necessarily work for another. We will work with you to build a tailored IT package specifically for you.
This will ensure you benefit from the best option for your business’ needs. Many organisations still have vast, complex in-house IT requirements; and SMY IT recognises the importance of getting this balance right.


Changing your infrastructure is a delicate process and it is business critical that you get it right, first time, without any problems along the way.

Our first-rate visualisation solutions remove the need for bulky and outdated systems such as servers. This will ensure your business benefits from centralised management.
We can also implement new server-based services as and when you need them to benefit your business.

These are cutting-edge pieces of technology and they can have huge benefits for your business and IT efficiency.
Unlike some traditional systems, our server-based solutions do not require the inflexible, impractical and expensive daily maintenance to keep them running at optimum performance.
As well as the above benefits, visualisation is much better for the environment than dated systems. This is because they require more maintenance and energy to keep running.

Next Service: Monitoring & Maintenance